Privacy Policy

1. Introduction

This Privacy Policy explains how VeoClip ("we", "us", or "our") collects, uses, and protects your personal data when you use the VeoClip service (the "Service"). By using the Service, you agree to the practices described here.

2. Information We Collect

• Account information: your name, email address, and login credentials.
• Content you provide: the text prompts you submit to generate videos.
• Usage data: how you interact with the Service, device and browser information, and log data.
• Payment information: processed by our third-party payment provider; we do not store full card details on our servers.

3. How We Use Your Information

• To provide, operate, and improve the Service;
• To generate videos from your prompts and deliver them to you;
• To process payments and manage your plan;
• To communicate with you about your account and support requests;
• To detect, prevent, and address abuse, fraud, or security issues;
• To comply with legal obligations.

4. Sharing Your Information

We do not sell your personal data. We may share it with service providers who help us operate the Service, including cloud hosting, AI model providers used to generate videos, and payment processors. These providers process data on our behalf under appropriate safeguards. We may also disclose information where required by law.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though some features may not work without them.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time.

7. Security

We take reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Your data may be processed on servers located outside your country, including by our hosting and AI providers. Where this happens, we take steps to ensure your data remains protected.

9. Your Rights

Depending on your location, you may have the right to access, correct, or delete your personal data, or to object to or restrict certain processing. To exercise these rights, contact us using the details below.

10. Children

The Service is not directed to children under the age required by applicable law, and we do not knowingly collect their personal data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are indicated by updating the "Last updated" date above.

12. Contact

For privacy questions or requests, contact us at biz@veoclip.ai.