Refund Policy

1. Digital Content

VeoClip provides digital content and services. When you purchase a paid plan, video generation credits are added to your account immediately and are available for use right away. Because the content is delivered digitally and on demand, refunds are handled as described below.

2. Try Before You Buy

We offer a Free plan so you can evaluate the quality and suitability of the Service before making any payment. We encourage you to use the Free plan first.

3. One-Time Payment and Service Period

Paid plans are a one-time payment granting a set number of generations during a one-month service period. There is no recurring billing, so there is nothing to cancel to avoid future charges.

4. When Refunds May Be Granted

• You were charged in error or charged more than once for the same order;
• A technical fault on our side prevented you from using the credits you paid for, and we are unable to resolve it within a reasonable time;
• Any case where a refund is required by applicable consumer protection law.

5. When Refunds Are Not Granted

• Credits that have already been used to generate videos;
• Change of mind after credits have been consumed;
• Dissatisfaction with Output that was generated according to your prompt, where the Service functioned as intended.

6. How to Request a Refund

Email us at biz@veoclip.ai with your account email, order details, and the reason for your request. We aim to respond within 24 business hours and to resolve eligible requests promptly.

7. Processing

Approved refunds are returned to your original payment method. The time for the funds to appear depends on your payment provider.

8. Contact

Questions about this policy? Contact us at biz@veoclip.ai.